Returns & Exchanges
At ProjectorScreen, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items in their original condition. If your cinematic experience isn't quite right, our team is here to assist with a seamless exchange or refund process.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the RMA process.
Print Return Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.
Package Your Item
Ensure the product is in its original packaging with all accessories and manuals included to avoid restocking fees.
Receive Refund or Exchange
After our warehouse inspects the returned unit, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing